Subaru

[Partridge]

Are there any Subaru owners here?

[moon]

I own a 2007 legacy wagon

[Partridge]

I own a 2007 Impreza, and it is probably one of the two best cars I have ever owned. I've never had any repair on it other than routine maintenance.

But Subaru has sort of ticked me off recently. I am wanting to buy a 2016 Subaru Legacy, and I want a navigation system installed. But a navigation system is not available in any Legacy unless you buy a "moonroof package." I don't like a moonroof, I don't want a moonroof. I have had that before in another vehicle. I have complained to them because logically these are not two items that should be packaged together. So after bitching to the dealership, who really can't do anything about it, I complained directly to Subaru.

I am wanting very much to buy a 2016 Legacy 2.5i Limited. My problem is that there is absolutely no way to buy any of your vehicles with a navigation system without being strongarmed into buying a moonroof, a waste of $1195. There is no logical reason to force me to buy a moonroof to get a navigation package. The purpose of packages should be to bundle similar items together to save the customer a few bucks, not to bundle unrelated items together to rip off the customer and force him to buy useless and unwanted items. This has really soured my previous positive image of Subaru. The only way I would consider getting the moonroof package with navigation and eyesight would be if you rebate back the cost of the moonroof that I am being extorted into buying. I hope that in the future you will make the navigation and eyesight features available without being coerced into getting a moonroof. If I haven't bought another vehicle by then, I would consider the Subaru, which would be my first choice based on the satisfaction I have had with my current Subaru. Y'all people need to get your act together and think of what is best for your buyers.

Surprisingly, they responded back:

Dear Mr. Partridge:

Thank you for contacting Subaru of America, Inc. We appreciate you taking time out of your day to contact us.

We welcome your contact, as it relates to a future 2016 Subaru Legacy purchase. We certainly appreciate your business.

We are very sorry to learn of your unhappiness with the option packages. It is correct, Navigation is offered when you opt for the moonroof as well. The optional combinations come into play when we manufacture the vehicles on the line, it is part of the manufacturing process and we also provide the wiring to accomodate both options on these vehicles.

We do see that you have purchased a Subaru in the past and appreciate your loyalty. Should you decide to purchase a brand new Subaru, send in a copy of the bill of sale and we will offer you a $500.00 Owner Loyalty Incentive. This will be in the form of a check mailed to you after you make your new Subaru purchase.

Have a great day!

Since they have offered not to meet me halfway, but at least 41.8 percent of the way, I supposed I will go ahead with plans for a new Subaru. And ignore the moonroof.

[Goldie]

Drove a Subaru for a year and loved it. It is great for mountainous areas and the new Subes get better and better and bigger. My preference is for the SUVs especially the Forester. Outback is nice too. I like the flexibility but if you have a truck too you may not want an SUV.

[Goldie]

Speaking of Subaru, anyone have a teppanyaki grill? Do you like it and where did you buy it?